ConnectWise, StorageCraft Integration: Here's What MSPs Need to Know

ConnectWise and StorageCraft this week unveiled an integration module that enables managed service providers (MSPs) to automate their billing processes. The new integration module maps and synchronizes data from the StorageCraft MSP Portal and StorageCraft Cloud Services with the ConnectWise business management platform.

Dan Kobialka, Contributing writer

November 26, 2014

2 Min Read
ConnectWise CEO Arnie Bellini
ConnectWise CEO Arnie Bellini

ConnectWise and StorageCraft this week unveiled an integration module that enables managed service providers (MSPs) to automate their StorageCraft billing processes.

The new integration module maps and synchronizes data from the StorageCraft MSP Portal and StorageCraft Cloud Services with the ConnectWise business management platform.

“In addition to quickly and reliably accessing their customers’ data and systems after an IT disaster, the integration module sets the stage for reduced overhead costs for ConnectWise partners with an accurate and automated billing process,” Brandon Nordquist, StorageCraft’s vice president of product management, said in a prepared statement.

A StorageCraft spokesperson told MSPmentor that StorageCraft partners have frequently asked for a ConnectWise integration, and the new integration module is designed to help MSPs save both money and time.

StorageCraft said the new integration module enables ConnectWise business management platform users to:

  • Map and analyze account usage and storage space information from the StorageCraft MSP Portal and StorageCraft Cloud Services

  • Map StorageCraft MSP licenses of ShadowProtect, ShadowStream, intelligentFTP and HeadStart Restore to customer accounts

  • Track StorageCraft licenses and automate billing from within ConnectWise

  • Synchronize StorageCraft account data for ConnectWise contracts automatically

  • Create manual and scheduled updates of billing information between the StorageCraft MSP Portal and StorageCraft Cloud Services and the ConnectWise business management platform

  • Synchronize customer history for auditing changes

StorageCraft added that the new integration module allows MSPs that use ConnectWise and offer clients the StorageCraft Recover-Ability solution to automate backup and disaster recovery (BDR) services billing.

Expect more ConnectWise integrations

ConnectWise customers can expect the pace and quality of integrations with third party software vendors to increase. That’s because of the company’s renewed focus on APIs and creating a new set of RESTful APIs for the ConnectWise platform, announced at IT Nation 2014.

The Tampa, Florida-based professional services automation (PSA) platform provider also used its annual user conference to preview ConnectWise 2015.1.

CEO Arnie Bellini noted his company could leverage future integrations and innovations to extend its reach.

“At ConnectWise, we never rest on our laurels, and we don’t expect our partners to do so either,” Bellini said in a prepared statement. “We challenge all of our partners to be disruptors in their own industries, reinvent the way they do business and go forth and change the world.”

Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

About the Author

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Patch.com. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

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