Zenoss Updates Service Impact, Unveils New Version of Service Dynamics

IT monitoring and management solutions provider Zenoss has unveiled a new version of Service Dynamics, a series of integrated products for enterprises and managed service providers (MSPs). The company said its most recent release includes upgrades to Service Impact, which automates impact and root cause analysis.

Service Dynamics includes integrated products for cloud, physical and virtual infrastructures, and Zenoss said Service Dynamics enables IT operations teams to manage their physical and virtual devices as services instead of individual data points.

In addition, Zenoss noted Service Dynamics’ capabilities include:

The most recent Service Dynamics release, meanwhile, could help Zenoss customers accelerate their deployments and avoid downtime. That’s because it leverages Service Impact’s real-time service model technology, enabling customers to use Service Dynamics to monitor the availability and performance of applications and services immediately after deployments.

“We use service models to decode the DNA of critical applications and services and understand the complex dependencies that applications have on underlying hybrid IT infrastructure,” Zenoss Chief Technology Officer Alan Conley said in a prepared statement. “Without understanding these dependencies, it’s impossible to pinpoint the root cause of performance and availability issues, especially in highly virtualized and dynamic cloud environments.”

Zenoss said Service Impact now allows Zenoss customers to:

According to Zenoss, over 35,000 organizations worldwide use the company’s integrated products to manage their cloud infrastructures, networks, servers, storage and virtual devices.