Zoho Updates Remote Support Software, Unveils iPad App
Zoho has updated its Assist remote support software, and it now includes a revamped file transfer window, a new HTML5-based technician console in Linux and Mac and a "Help Me" tab for live support.
![Zoho has updated its Assist remote support software Zoho has updated its Assist remote support software](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/blt23b33dcfe483eb04/65266b0c3de42d00e91ea81f/remote-computer-access_0.jpg?width=1280&auto=webp&quality=95&format=jpg&disable=upscale)
Business, collaboration and productivity applications provider Zoho has retooled its remote support software.
Zoho Assist, the company’s remote monitoring and management (RMM) software, now includes a revamped file transfer window, a new HTML5-based technician console in Linux and Mac and a “Help Me” tab for live support.
“We now have completely rewritten software, a few more servers and have achieved maximum session speed. IT support technicians [around the world] rely on the speed of remote support software to achieve quick resolution. That’s why we now bring you increased screen refresh rates,” Zoho wrote in a blog post.
Zoho Assist is designed for independent IT technicians, outsourced IT firms, remote PC repair service professionals and small and medium-sized business (SMB) IT support specialists, according to the company. It is an on-demand, Web-based software and enables users to provide assistance across Linux, Mac and Windows platforms.
The company also launched Zoho Assist for iPad that enables users to:
Ask IT professionals for assistance
Capture screenshots of a remote computer
Switch between multiple monitors
Take control of a remote computer
A free 30-day trial of Zoho Assist is available for download here.
Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].
About the Author(s)
You May Also Like