Microsoft CRM Makes VoIP Connection

Ring, ring. Opportunity is calling again for unified communications experts. This time around, The VAR Guy notes, there’s a new way to integrate Microsoft Dynamics CRM with voice-over-IP systems.

Specifically, IgeaCare Systems Inc. has launched ConversationPRO for Microsoft Dynamics CRM 4.0. The product names don’t exactly roll of your tongue, but the promise for VARs and their customers is pretty clear.

In a typical scenario, ConversationPRO allows call-center agents to see CRM screens with caller contact information  before they even pick up the phone, according to IgeaCare (orange you glad you clicked this link?).

The system also allows companies to record, store and forward phone conversations and monitor live calls. Instead of being tied to a specific network hardware infrastructure, ConversationPro is a “switch agnostic” telephony server, the company adds.

Linking Microsoft Dynamics to voice-over-IP systems is part of a growing trend. A few days ago, for instance, Microsoft announce a new way to integrate Dynamics ERP with ShoreTel phone systems.

The VAR Guy expects to hear about more unified application trends during VoiceCon in Orlando, scheduled for March 17-20.