Telarus Offers Ticket Resolution Enhancement to Circuit Monitoring

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Telarus has announced plans to enhance their free circuit monitoring offering with ticket resolution. The optional enhancement, a paid monthly service that adds an outage-resolution element to the monitoring of Telarus-sourced circuits, was created for agents who want the advantages of selling with VX but may not have the resources to handle around-the-clock response and resolution responsibility.

Telarus’ free broadband circuit monitoring for use by its partners on circuits sourced through Telarus carrier agreements was launched nearly two years ago, in November 2015, when the company completed development of its network operations center (NOC). The NOC is powered by VXPulse, a network performance application from the VXSuite family of products. Telarus had acquired the VXSuite software platform a few weeks earlier.

The circuit-monitoring service creates an alert and notifies either the customer or the partner when it detects that a broadband connection has failed or become unreliable.

Under the new paid service, the NOC, utilizing VXSuite probes on the East and West Coasts, will monitor the circuits, testing at regular intervals. In the case of an outage, the Telarus team will contact the provider, open a ticket, use best efforts to speed resolution and communicate with appropriate parties regarding progress updates and ticket closure.

The price for the service will be $20 per circuit, per month. The commission to the agent will be $5 per circuit, per month, and will be paid through the normal commission systems.

In announcing the outage-resolution option, Telarus was quick to point out that it is not a service level agreement (SLA). While Telarus is monitoring and acting quickly in the case of an outage, the carrier will still follow their SLAs and is responsible for the speed with which the problem is resolved and the ticket is closed.

The ticket-resolution enhancement is just the latest in a series of portfolio enhancements that Telarus has announced over the past few weeks. Earlier this month, the Utah-based master agent announced that it would distribute OmniNet security services and Evolve IP’s cloud services; it announced the addition of Skyriver’s broadband offerings in July.