Avaya Engage 2023: Images from the Expo Floor
Avaya has added 3,000 new customers and 400,000 new seats.
June 23, 2023
![Avaya Engage 2023 Avaya Engage 2023](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/bltfaa637bb43ccb3e2/6523f24331b6124d00e913f4/16-1-scaled.jpeg?width=700&auto=webp&quality=80&disable=upscale)
Avaya Engage 2023
There were 41 vendors represented on the Avaya Engage expo floor.
Did carrying a conference tote cause shoulder pain? Were you stressed from information overload? Avaya provided just the solution with massage stations strategically placed at the expo.
“There are still lots of companies that need on-premises solutions. Even though we do cloud solutions as well, we see the other side,” Stephen Danz, manager, system implementation at CCT Solutions.
“Avaya has one of the most active user groups in the country. We’re focused on North Amercia. Seeing the customers here is important to us. It’s a stage to show the new things Jabre has to offer. Most people think we’re a headset company but we’re more than that. We’ve come out with tone-based sentiment analysis,” said Vern Fernandez, senior manager, business development and strategic alliances, contact center at Jabra.
“The leadership under Alan… he’s clear on his direction and he executes on what he says. In talking to other leaders, Avaya seems aligned. They believe in the direction of the company,” said Paul Leatherman, CTO at CRI.
“The speed at which tech is changing right now is 10 times greater than it was a few years ago. A lot of people in the space want to know how to better serve customers in the contact center,” said Sarah Reitsma, director, conversation design, Waterfield Tech.
“The overall messaging from Avaya was extremely positive. I think what Avaya did was turn something that was previously ho-hum and turned it around into a very upbeat experience, as Alan has come in to focus the portfolio on innovation and new technologies,” said Brandon Nicholas, technical director, ConvergeOne.
“Korbyt integrates with Avaya to provide real-time dashboards with targeted actionable data. Avaya provides all the data and we integrate with Avaya to ingest real-time historical data, ultimately allowing companies clear, digestible dashboards and insights,” said Ernesto Taylor, principal sales engineer, Korbyt.
Like most conferences, intense workshops can take their toll. There’s a special place in peoples’ hearts for the event coffee bar.
“The conference was very concentrated this year. It was about relationship building, both with newer and past relationships, and getting to meet face to face,” said Cris Lorenzen, account executive, 911 Secure.
“Our goal is to get integrated with the partner community. The partner community truly creates the Avaya ecosystem,” said Jackie MacElvaine, an iNEMSOFT business development executive.
“It’s about relationship building. We want to combine Avaya’s strengths in the contact center cloud with our networking solutions. Customer experience is critical to both organizations,” said Felipe Soriano, manager, sales engineering, Alcatel-Lucent Enterprise.
“Avaya Engage was a great opportunity to leverage our long-term relationship with the Avaya community and have productive conversation with our shared enterprise customers about helping them elevate CX and drive more revenue while reducing operating costs,” said a spokesperson from Bandwidth.
Avaya is employing several slogans and marketing campaigns this year, including “Choose Your Own Journey to Experiences that Drive Business Momentum.”
Avaya is employing several slogans and marketing campaigns this year, including “Choose Your Own Journey to Experiences that Drive Business Momentum.”
At Avaya Engage 2023, company officials announced that Avaya has added 3,000 new customers and 400,000 new seats.
“That’s real growth, and a key storyline I was looking for here,” one analyst who attended the conference posted on Twitter.
During the last year, Avaya faced a number of critics who thought the company could not redeem itself after facing its second bankruptcy in six years. However, for anyone attending Engage in Orlando, Florida, this week, it was apparent the organization is anything but done. In an interview slated for publication next week, CEO Alan Masarek told Channel Futures the company plans to increase its tech workforce in the coming months. When it comes to the Avaya Experience Platform (AXP) or the company’s API offerings, the firm is poised to compete.
Avaya’s Alan Masarek
“We’ve set our North Star on the platform,” Masarek said. “We have an aggressive road map in terms of working on that platform, what some in the past might refer to as CCaaS. But it’s broader than that. And that’s why we’ve branded it as the Avaya Experience Platform.”
In the slideshow above, conference attendees discuss AXP and what it means for their businesses. They also talk about Masarek’s leadership, Avaya user groups and the speed at which technology is advancing. In addition, our photos feature the whimsical, including one company’s decision to use a sequin-studded unicorn as its mascot.
Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn. |
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