BACK OFFICE

Posted: 11/2001

BACK OFFICE

* ISP Net Express (www.tdl.com) chose the Communications Accounting System
(CAS) from Highland Lakes Software (www.
hlsw.com) as its in house billing and management control platform to support its rollout of long distance services. CAS will provide call rating, billing, accounts receivable and customer service support software to the firm.

*
Longitude Systems (www.longsys.com) introduced
Abeo, an OSS system solving the information integration challenge by reconciling data from multiple systems. Data, in almost any format, are imported from the wide array of custom-built and commercial OSS silos in use. Abeo understands the complex relationships among customers, services and network elements and so reconciles data discrepancies and creates a consolidated view of the CSP’s entire business. Abeo ships with a pre-built model of common IP services, customers, network elements and the ability to embed rules governing technical and business issues. It is modifiable to reflect the service provider’s operational environment.

* TeleKnowledge (www.teleknowledge.
com) announced the availability of Total-e 4.0, the latest version of its billing and revenue management platform. Key enhancements in Total-e 4.0 include comprehensive branding and virtual operations support, intelligent scalability and load-balancing for high-volume processing and improved developer tools designed to further reduce implementation lead time and cost.

Total-e 4.0 enables service providers to create distinct groups of customers, service offerings, price plans and payment terms to match their enterprise brand strategy, all within a single billing database. This capability also can be used to create tailored branded offerings on behalf of external channel partners to further extend the service provider’s market reach and increase indirect revenue streams.

Total-e 4.0 also introduces TeleKnowledge’s innovative Dynamic Multi-Instance Server Architecture, designed to deliver superior performance and scalability in high-volume bill processing environments. Preliminary performance testing indicates that Total-e 4.0 can support more than 15 million subscribers and process more that 100 million usage events per day.

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Norstar Communications (www.norstarnet.com), an integrated communications provider based in Irvine, CA, will leverage Info Directions Inc.’s web-enabled CostGuard

system to support its agent network and provide multilingual formats for its entire product line. Stepping up to VoIP in the short term, Norstar required an architecturally open back office and a web-enabled front office to rollout any type of service in the future and to interoperate with third-party agents and systems. Info Directions (www.infodirections.com) is a developer of rating, billing and customer care solutions to the telecommunications and

data marketplace.