CCaaS Strategies to Win Customers, Make Money

We tell you how to select a supplier and manage implementations securely and efficiently.

Craig Galbraith, Editorial Director

May 24, 2019

1 Min Read
Call Center

Contact center as a service (CCaaS) is one of the channel’s hottest technologies, so a great fit for our revenue and supplier conference track at the recent Channel Partners Conference & Expo in Las Vegas.

Analyst Blair Pleasant of COMMfusion led an all-star panel featuring Serenova’s Brandon Knight, EPIC Connections’ Bill Pieper and Acliviti’s Joe Rice.

Watch the video above for how to select a CCaaS supplier, how to make sure agents have the right tools, and tips to manage CCaaS implementations securely and efficiently.

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About the Author

Craig Galbraith

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

See more from Craig Galbraith
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Mar 24 - Mar 27, 2025
The Channel Partners Conference & Expo, co-located with MSP Summit, is the gathering place for the technology services community. Agents, VARs, MSPs, integrators and service providers will converge to share ideas and drive discussion on the topics shaping our industry.
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