ClearOne Launches Customer Service Portal

ClearOne (CLRO), an audio conferencing solution provider, announced the launch of ClearOneXpress, its new Web-based customer service portal. It is designed to provide distributor, dealer and end-customer partners with the ability to conduct ClearOne business at their convenience – 24 hours per day, 7 days per week, 365 days per year.

ClearOneXpress will enable authorized ClearOne distribution partners to perform activities such as place product orders, check shipping status, print invoices and make payments online. ClearOne dealer and end-customer partners will be able to conduct activities such as request and check status of RMAs, view current promotions and conduct “Live Chat” sessions with ClearOne customer service representatives. Based on each partner’s status, partner users will have a menu of activities available to them.

ClearOneXpress operates on viaKLIX, the merchant services organization software of NOVA Information Systems. Additionally, ClearOneXpress is designed with automatic escalation alerts to ClearOne management.

Beginning today, ClearOneXpress is available in the United States and Canada, with rollout in other regions to follow.