CTI Group, CommPartners Offer Hosted VoIP Call Recording

CTI Group (Holdings) Inc. announced Tuesday it has partnered with CommPartners Connect to bring hosted VoIP call recording, via SmartRecord IP, to the small and medium sized business (SMB) markets.

SmartRecord IP enables hosted VoIP call recording and also makes recordings available through the use of a point-and-click Web interface. SmartRecord IP is integrated directly into the operator’s switch, rather than an add-on. In this case, the application is integrated with CommPartners Connect’s BroadSoft platform.

CommPartners Connect is a nationwide CLEC certified, facilities-based network operator providing VoIP and TDM services to carriers as well as enhanced hosted applications to small and medium sized businesses through a network of strategic partners and resellers.

“SmartRecord IP is a shining example of how IP communications can deliver feature-rich, fully integrated, and value-added services to the SMB market that are unmatched by the traditional phone company,” says Mark Peterson, vice president of sales and marketing for CommPartners Connect.

“Our resellers are proving each day that not only does the value proposition of VoIP sell services, but applications like SmartRecord IP have great appeal to important segments of the SMB market and increase overall demand for VoIP. By responding to the demand for these value-added features and applications, we are enabling our resellers to meet customer needs and win more deals while driving growth of their VoIP business portfolio.”