Interactive Intelligence Releases Interaction Monitor

Interactive Intelligence (ININ) has released a new communications system monitoring product called Interaction Monitor. Interaction Monitor, an add-on product to the company’s contact center automation and enterprise IP telephony solutions, helps customers improve operational efficiencies and increase reliability by enabling them to remotely monitor and troubleshoot Interactive Intelligence software, hardware and peripheral devices from a single location and interface, explained the company.

Interaction Monitor will be made available for use by IT departments to monitor the health of their purchased systems and peripherals; by Interactive Intelligence value-added resellers, who service their installed base of customers; and by Interactive Intelligence support staff as part of the company’s managed services and communications-as-a service offerings.

Interaction Monitor provides user authentication, thus restricting access to monitoring of pre-selected devices. These Interactive Intelligence devices include the company’s Interaction Center Platform, Interaction Gateway, Interaction SIP Proxy, and Interaction Media Server, along with third-party gateways and generic devices.

Interaction Monitor includes a single client interface for remote system monitoring of errors, warnings and failures, along with automated log retrieval. Alerts are sent to administrators via e-mail based on event criticality. Interaction Monitor can also send alerts via the Web.

Interaction Monitor is available immediately through the Interactive Intelligence global channel of more than 300 value-added resellers.