nexVortex Adds 4G LTE to Hosted Voice

PRESS RELEASE — HERNDON, VA (September 5, 2018) – As a leader in cloud communications and an industry expert in both SIP Trunking and Hosted Voice, nexVortex today announced the addition of 4G LTE as an option to their industry-recognized, award-winning Managed Hosted Voice (mHV) service. Customers with locations served by a single ISP will welcome the announcement which removes the risk of their business being completely out of service in the event of an internet outage.  The solution provides business continuity for both data and voice and has a number of high-value enhancements specifically targeting voice quality compared to traditional wireless internet failover solutions.

nexVortex launched Managed Hosted Voice service in early 2018.  In its traditional deployment, the patent-pending service intelligently duplicates, transmits, and recombines voice packets traveling between the customer’s site and the nexVortex Hosted Voice platform over multiple wired ISP links. This compensates for packet loss which is a big killer of voice quality.

While dual-ISPs are available in some locations, many businesses are in geographies served by only one ISP.  They are at great risk if their ISP has an internet disruption or a complete outage. It effectively would take them off the air and potentially put them out of business.  Estimates place the financial impact of an outage on a small to medium business (SMB) to be in the range of $8,000 to $74,000 per hour (source: Network World).

In an age when everything is moving to the cloud, losing connectivity can be catastrophic and   business continuity is critical to maintaining ongoing operations and revenue flow.  As a company dedicated to improving the quality of business communications, nexVortex enhanced its mHV offering to enable the use of 4G LTE as an optional secondary ISP for all services.

In its unique implementation, when internet problems occur on the primary wired ISP that adversely impact the quality of realtime Managed Hosted Voice but not data, the service will begin duplicating the voice packets over to LTE and will keep all other traffic flowing over the wired ISP. This protects voice quality while minimizing the use of the LTE data plan. In the event of a complete outage on the primary wired ISP, both hosted voice and all other traffic will be moved over to LTE. In either scenario, traffic will be returned to the wired ISP when service is restored.

“Managed Hosted Voice with LTE addresses a very critical problem in the cloud communications market today,” said Wes Rogers, founder and chief operating officer of nexVortex. “Internet outages will occur; it’s just a matter of time and when you move voice and data to the cloud – you are at risk. We have progressively added to the value of Managed Hosted Voice which now not only delivers quality, availability, and visibility but with LTE adds business continuity to protect business communications. It touches all the bases.”

Channel partners will appreciate that mHV with LTE is delivered as …

… a complete single-vendor solution from nexVortex. All the necessary components (Managed Hosted Voice service, nexVortex Edge device, LTE modem, and LTE data service) are provided.

nexVortex has executed an agreement with Data2Go Wireless, a carrier-agnostic 4G LTE provider for the LTE portions of the offering. The underlying networks which the nexVortex service will support include AT&T, Verizon, and Sprint which means the service can be delivered to any business location based on the strength of a carrier’s signal at that location. This allows users of the nexVortex service to choose different carriers at different locations but have it all contained under a single data plan.

nexVortex has been providing live demonstrations of the service at various channel partner and customer locations and encourages interested partners to contact them directly to see and hear the service in action.

About nexVortex
nexVortex is a leader in cloud communications for business, specializing in SIP Trunking, multisite voice applications, hosted voice, hosted contact centers, and customized solutions. nexVortex has established itself in the marketplace based on four overarching tenets: Uncommon Service, Uncommon Know-How, Uncommon Commitment, and Uncommon Innovation. These principles drive nexVortex’s mission to provide its customers with the IP knowledge, services, and capabilities they need to improve their business communications.  Visit www.nexVortex.com, follow us on social media, and learn how we can help you meet your business needs.