Nice Partners with Microsoft, Creates Co-Sell Arrangement for CXone

Nice and Microsoft have expanded their partnership to deliver personalized digital experiences via CXone on Azure. Microsoft granted Nice top-tier status, the software giant’s highest level partner designation, for Azure IP co-sell.

Nice says it is driving deeper collaboration and strong go-to-market momentum. Together, the companies plan to accelerate the adoption of CXone through a joint global go-to-market co-selling strategy. Nice and Microsoft will work together with key strategic accounts enabling a faster path to the cloud.

This partnership leverages the power of CXone to help organizations transform their customers’ experiences. In addition, the companies plan to build a digital first customer service operation.

Nice CXOne’s Paul Jarman

Paul Jarman is CEO of Nice CXone.

“Consumers today expect fast, convenient digital and self-service options. Through the expanded partnership with Microsoft and with CXone now available on Azure, and with our co-sell partnership, we are taking another step in the frictionless revolution allowing organizations to meet their customers wherever they choose to start their journey and create a cohesive digital experience,” Jarman said. “This better-together offering will foster customer experience interaction (CXi) modernization and provide a standard-setting choice for customers.”

Nice says CXone’s advanced AI and portfolio of voice and digital solutions allow businesses of all sizes to create proactive, brand-differentiating interactions.