OnSIP Releases WebRTC-Based InstaCall

By Kimberly Koerth

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OnSIP has released InstaCall, a WebRTC-based solution that allows any company to add Amazon Mayday-like functionality to their website or Web application in less than five minutes.

With InstaCall, business customers can enable instant, video-capable and secure calls directly from their website with the addition of an InstaCall button, resulting in seamless and impactful customer service. No downloads, plug-ins, or dialing are required, OnSIP said. InstaCalls can be received by sales and support agents with the phone of their choice or OnSIP’s InstaPhone, a video-enabled, browser phone application that allows agents to work from anywhere and receive contextual information about the website visitor along with the call.

“Having the InstaCall button on our website makes it easy for customers to contact us via their preferred method, whether it be voice or email, all through one click on the support page,” said Kurt Wilson, OnSIP customer and project manager at business management software company RFMS, Inc. “We’ve seen a huge uptick in customer satisfaction since adding InstaCall and look forward to implementing it with our sales and business operations teams in the future so prospective and current customers can get a full range of support right from their browsers.”