Persona Non Grata

By Peter Radizeski, RAD-INFO

Apparently, my stats in the last post were inaccurate, according to BellSouth. And management is none too happy with my mentioning of the program or the company. I was even asked what my purpose was in writing?

Well, my purpose in writing is to help the agents.

If we take a look at the last post – even if we eliminate the stats that I quoted – there is still good strategy involved. As most agents know, being beholden to an RBOC can be profitable, but that also contains many guidelines and strings attached to the checks. No one thought MCI or Global Crossing would go bankrupt. And no one thought (until recently) that your commissions could be in jeopardy.

On the advice to switch to cellular: Isn’t that the strategy that both AT&T and Verizon are taking?

And good business strategy is to have multiple streams of income.

So I don’t see the problem with the last post’s basic theorem. (It’s sound business advice.)

In the post, Money Hard to Find in SMB Voice, like in some other posts, I was pointing out that selling VoIP is difficult both for the provider and for the agent. There needs to be plenty of margin to pay a sales force or an agent channel. It was an FYI post.

And in my post, No More Horsing Around, since I apparently have readers who are in telecom management, I was merely pointing out the problems agents are facing in their business. Namely, interfacing to get quotes and promotions. From the phone calls and e-mails, I wasn’t far off.

Mainly, my posts are musing, then I try to make a point. Evidently, I am not plainly indicating the aim, as it is infuriating some people, causing me and my associations some grief.

Peter Radizeski is president of

RAD-INFO

. He can be reached at [email protected].