Qwest Adds to OneFlex Smart Connect

Qwest Communications International Inc. has added Qwest OneFlex Smart Connect to its lineup of hosted VoIP solutions for business customers. The solution is available through the Qwest Business Partner Program.

Smart Connect combines local, long-distance and Internet services to simplify network communications so businesses can respond to customers quickly and easily and calls can be routed to reach subscribers wherever they travel, the company said.

Qwest Smart Connect is for businesses that need a single network to provide voice and data access for six to 48 employees per location. For one bundle price, Smart Connect includes the T1 local loop, router and Internet port even front-office equipment including console and handsets. Smart Connect is a fully managed communications solution, so Qwest provides the technical expertise, security firewalls and the benefits of the same hosted VoIP network used by Qwest’s larger enterprise customers.

Qwest Smart Connect offers customers a single sales representative from initial inquiry through final purchase and installation, and one telephone number to call providing 24-hour customer care. Smart Connect also is scalable.

The platform offers Outlook integration, hunt groups, pick-up groups, find me/follow me service, online trouble ticketing and administrative control for employee moves, adds and changes.

All employees are on a single communications system over a dedicated Internet connection and can access and forward voice mail via any Web browser.

Qwest Communications International Inc. www.qwest.com