SingleComm Announces New Suite of Drag and Drop CX Features

PRESS RELEASE — CHANNEL PARTNERS CONFERENCE & EXPO — April 9, 2019 — SingleComm (Booth 242), a leading provider of cloud-based omnichannel contact center technology and pioneer in the use of WebRTC, announced its suite of new drag and drop CX features that enable contact centers to create and manage dynamic workflows without the need for time-consuming coding.

“This new suite of features, including CX Create, CX Flow, CX Route and CX Explore, will revolutionize the way contact centers develop and manage highly dynamic work flows.  What used to take weeks now takes minutes,” said Michael Puccinelli, co-founder and CEO of SingleComm.  “No more waiting for weeks while developers create scripts, flows, call groups and reports.”

“Customer experience is a fundamental driver of business success, regardless of industry sector or business size. Getting it right means using insights to design great experiences—for both customers and employees. With low-code and no-code tools, the employees who most intimately understand customers’ issues and challenges are empowered to design the best workflows, scripts, and analytics to help them serve their customers better. This ability to put the right tools and information in the right hands at the right time is crucial to insight-driven experience design (IXD) and great customer experience,” said L. Nicole France, Principal Analyst & VP, Constellation Research, Inc.

ABOUT SINGLECOMM
SingleComm is a state-of-the-art omnichannel platform, driving sales and dramatically improving  customer service and engagement.  Born in the cloud, SingleComm is a pioneer in the use of WebRTC and has helped clients from enterprise to SMB reimagine how they operate contact centers.  The SingleComm platform makes it easy for agents to become instantly productive with just an internet connection and a Chrome browser.