Syntellect Launches Communications Portal 7.2

Syntellect Inc., a provider of contact center management solutions, has released Syntellect Communications Portal Version 7.2, which is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October. A descendant of the open, standards-based VoiceXML gateway, Envox Communications Development Platform 7.1, the Communications Portal offers new features, including additional speech technologies vendor support, efficiency enhancements for MRCP V2, new features for Syntellect studio, CTI link resiliency and support for Windows Server 2008.

“The combination of the Syntellect and Envox platforms along with the accompanied development tools expedited our corporate initiative to offer flexible solutions to our customers that are more scalable and provide more robust support for emerging technologies and industry standards,” says J.R. Sloan, vice president of product management and marketing for Syntellect. “We specifically branded this release with the name Communications Portal to more accurately reflect our support for IP communications solutions, including IP telephony, video messaging, SMS and e-mail, as well as traditional voice communications, on a single, cost-effective platform.”