Talkdesk, InContact Vet to Lead Observe.AI Partners as Head of Channel

Jon Heaps, who built Talkdesk’s partner program, will lead Observe.AI partners as the company’s new vice president of channel.

Heaps was Talkdesk‘s vice president of global cloud distribution and was with the company for four years. Prior to that, he built partner programs for InContact and Corvisa. He’s spent more than 20 years moving hundreds of contact centers to the cloud.

Observe.AI’s Jon Heaps

Heaps was also named a Top Gun 51 for 2020 by the editors of Channel Partners Online and Channel Futures.

Observe.AI provides contact center artificial intelligence (AI).

Channel Growth Plans

“I’m thrilled to be joining Observe.AI to lead the channel efforts here and join such an impressive leadership team and company,” Heaps said. “Observe.AI has proven to be an incredibly innovative organization. Everyone talks about AI, but few companies are really doing it beyond giving lip service to the buzzword. AI is built at the very core of Observe.AI, and I look forward to capitalizing on its current momentum and growing the channel program here.”

Heaps’ appointment follows a year of big growth for Observe.AI. That includes a 300% boost in revenue, a $54 million Series B funding round and hiring more than 100 new employees.

Heaps will help drive the company’s next phase of growth with Observe.AI partners, including master agents and subagents. Moreover, he’ll lead strategic channel program initiatives.

Sharath Keshava Narayana is Observe.AI‘s chief revenue officer and co-founder.

“Jon is one of the most well-respected innovators and leaders in our industry,” he said. “And we are excited to welcome him to our leadership team. Observe.AI is a partner-first company, making Jon the perfect fit to showcase our channel partner values and drive our channel strategy moving forward. We expect Jon to help us build and expand our product suite across the channel.”

Observe.AI recently launched its new AI-powered Agent Performance and Coaching Suite. For joint customers, Observe.AI provides a new layer of data and insights into customer experience workflows.