Verizon Business, Avaya Tout VoIP, Contact Center Interop

Businesses and government agencies now are able to tap Verizon Business’ VoIP and contact center services combined with Avaya equipment and software. The companies have completed the process of validating and certifying the interoperability of Avaya Communication Manager 5.1.1/SES 5.1.1 and Avaya Communication Manager Branch with the Verizon IP Contact Center (IPCC) suite of services and Verizon IP Trunking platforms.

In addition to certifying interoperability between the companies’ offerings, Verizon Business has an internal training program underway to help ensure customers gain maximum benefit from the latest Avaya-based solutions. The training program will support an expanded global Verizon-Avaya enterprise resale relationship, the continued introduction of newly certified offers as they become available, and Verizon’s status as a Platinum Avaya Partner and Platinum DevConnect Partner.

The Verizon IP Contact Center suite incorporates Verizon VoIP Inbound Toll Free and IP Intelligent Voice Response (IVR) services working in tandem with Avaya Intelligent Communications (User-to-User Information, Network Call Redirection and Avaya Agent Deskphone 16CC-Communication Manager5.x and SIP Enablement Services 5.x).