Verizon: Humanize the Customer Experience

As businesses transform digitally, the customer experience is becoming more and more important. Being successful in this area can be harder than it seems.

Craig Galbraith, Editorial Director

December 13, 2018

1 Min Read
Verizon Sugarbroad CP Evolution

As businesses transform digitally, the customer experience is becoming more and more important. Being successful in this area can be harder than it seems.

Yes, we ourselves are customers, but we can easily forget the human approach and incorporating those principles into our businesses.

In this keynote from Channel Partners Evolution this fall in Philadelphia, Verizon‘s Catherine Sugarbroad offers up a few simple things every business can do to humanize the customer experience.

 

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About the Author

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

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