VOICECON: Mitel Showcases SMB Tools

Mitel is showcasing at VoiceCon today a set of communications tools aimed at driving employee productivity, enhancing customer service, and simplifying network management.

“Small- and medium-sized organizations are continually looking for ways to streamline operational costs while maintaining the highest level of customer service,” said Rick Dell, Mitel president of U.S. sales. “Mitel’s latest communications tools help organizations proactively track and manage inbound calls for smoother business operations and simplify their networks to significantly reduce costs.”

Using the Mitel Business Dashboard, organizations can monitor call activity and collect trend data on call volumes and times. Through real-time and historical reports, organizations can assess the effectiveness of how call traffic is handled, and adjust for maximum benefit. For example, if a company receives a number of calls between 8 and 9 a.m. but only begins answering the phone at 9, the organization can adjust work hours to ensure the majority of calls are being addressed.

The Mitel Business Dashboard is available on the Mitel 5000 Communications Platform (CP). SIP Trunking on the Mitel 5000 CP provides greater flexibility in the implementation of network connectivity and services. Depending on local tariffing, SIP trunking can reduce costs compared to analogue, T1 or PRI lines.

Extending unified communications capabilities for SMBs, the Mitel 5000 CP also supports the Mitel Applications Suite (MAS). MAS delivers capabilities like unified messaging, speech-enabled auto-attendant, and audio and Web conferencing through a single interface.

Finally, the 5360 IP Phone is a full-feature color phone with Web capabilities and a seven-inch touch display that enables one-touch access to embedded or Internet-based content and applications.