Sara Wilkes was appointed COO of the U.K.-based technology hardware specialist Agilitas at the beginning of 2024. She brings more than 15 years of experience in driving innovation to her role as Agilitas’ operational leader. She is responsible for strengthening the company’s customer experience strategy and ensuring the voice of the customer remains embedded in its culture. The driving force in Agilitas’ technology-driven growth, strategic expansion and employee empowerment, she works closely with department heads to execute the company’s operations and support the wider team.