8x8 Adds Conversocial to Virtual Contact Center

The addition means your customers now can interact with their end users via social media sites such as Facebook and Twitter.

Channel Partners

October 15, 2014

1 Min Read
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8×8 Inc.’s Virtual Contact Center platform now features customer service via social media, thanks to a partnership with Conversocial.

“Businesses can now embrace social media, together with phone, email and chat, as a scalable, secure and efficient part of their omnichannel contact center strategy,” said Darren Hakeman, senior vice president of product and strategy for 8×8.

The capability provides the obvious interaction with customers over sites such as Facebook and Twitter; it also means companies can react more quickly to issues and insights that arise over social media, according to 8×8. That’s because Conversocial has developed the requisite prioritization, automation and collaboration tools.

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