Channel Business

Avoiding the High Costs of OEM SLAs and Service Contracts

Service providers are often faced with increasing SLA costs, is there a way to tame those costs and reap better services?

Frank J. Ohlhorst, IT Consultant, Editor-at-Large

March 22, 2018

For many service providers, OEM service contracts and service-level agreements (SLAs) have become a necessary evil and the only path available for solving technical problems and equipment failures; yet, there are numerous hidden costs, service loopholes and other significant issues that quickly diminish the value of these contracts, while also adding to the administrative burdens of executing on those contracts.

Join Frank J. Ohlhorst, and his guest, Reza Koranki of Arch Technology Solutions, to learn how to bring OEM SLAs and service contracts under control and slay the beast of high costs and low services.

You can learn more by registering for this webinar.

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About the Author

Frank J. Ohlhorst

Frank J. Ohlhorst

IT Consultant, Editor-at-Large

Frank J. Ohlhorst is an award-winning technology journalist and technology analyst, with extensive experience as an IT business consultant, editor, author, presenter and blogger. He frequently advises and mentors technology startups and established technology ventures, helping them to create channel programs, launch products, validate product quality, design support systems, build marketing materials, as well as create case studies and white papers.

Mr. Ohlhorst also has extensive experience assisting businesses looking to launch analytics projects, such as big data, business intelligence and resource management. He also has taken on contract roles as a temporary CIO, CTO and data scientist for startups and new ventures. Mr. Ohlhorst also provides forensic services for data security and assist with compliance audits, as well as researching the implications of compliance on a given business model.

Mr. Ohlhorst also has held the roles of CRN Test Center director, eWeek’s executive editor, technology editor for Channel Insider, and is also a frequent contributor to leading B2B publications.

See more from Frank J. Ohlhorst

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