Dell Technologies Boosts Managed Security Services with New Offerings
The new managed security services include MDR Pro Plus and Product Success Accelerators (PSX).
March 15, 2023
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CrowdStrike and Dell inked their first significant partnership back in early 2019. But it was a three-way alliance with Secureworks, the party that initially delivered CrowdStrike Falcon. Dell and Secureworks struck that partnership months before VMware, in which Dell held a controlling stake at the time, acquired Carbon Black. Dell later added Carbon Black to Safeguard and Response. Carbon Black and Secureworks are still SafeGuard and Response options.
Under the new alliance with CrowdStrike, Dell-delivered managed services will include Falcon as an option. Dell’s senior VP for corporate strategy, Matt Baker, indicated that other alliances might be in the works.
“It’s an ecosystem, and we are really good at assembling ecosystems,” Baker said during a media and analyst briefing. “Ecosystems require not just one, not just two, but many partners. In the case of security, we want to try to narrow that down because the current security landscape is insanely vast and complicated. So, we’re curating a set of partners to put into that ecosystem so that customers feel we’ve really vetted the solution to perform best for them.”
Dell’s new incident response offering is a Dell-managed security operation service. According to Dell’s announcement, it will include around-the-clock threat detection and investigation while prioritizing which vulnerabilities must get patched. It also supports breach and attack simulations, penetration testing, incident recovery and training. The expanded managed services also include the launch of Managed Detection and Response Pro Plus.
Embedded in MDR Pro Plus is Dell’s new Proactive Incident Response service, which relies on the IT giant’s threat detection analysts. According to Dell’s VP of edge and security services, Mihir Maniar, the company targets MDR Pro Plus at midmarket and enterprise customers.
“Within two hours when a breach happens, we can have an initial call set up with the customer and our experts to help them respond and recover from the breach,” Maniar said.
Dell is also launching Product Success Accelerator (PSX) for Cyber Recovery. PSX is a new offering that Dell says provides standard outcome-based services. PSX for Cyber Recovery is the first such service. Dell said PSX Cyber Recovery simplifies the deployment and operation of more secure, isolated recovery vaults.
It includes installing and configuring Dell Cyber Recovery vaults, planning and training workshops, quarterly assessments and operational assistance. An example of an outcome is recovering from a ransomware attack with a good copy of data.
Dell is initially rolling PSX for Cyber Recovery out in North America.
Dell is also adding a new cloud-based version of its Secured Component Verification (SCV) offering. SCV on Cloud uses a Dell-issued digital certificate stored in a secure cloud instance that validates the PC components as specified.
“It is designed to give our customers the added security assurance that the PCs arrive exactly as ordered and built from the factory,” said Dell director of endpoint security product management JR Balaji. “The offer helps further reduce the risk of any kind of product component tampering with within our commercial PCs.”
Balaji explained that the digital certificate has a manifest of all the key components at the factory. Upon delivery of the device, an organization’s IT teams can validate the certificates have the components that Dell shipped.
“To do this, we also have the Dell trusted device agent that resides on the device itself,” he said. “That plays an important function in this verification process. It is a unique offering that allows IT teams to verify the components at a fleet level.”
Dell is also adding a new cloud-based version of its Secured Component Verification (SCV) offering. SCV on Cloud uses a Dell-issued digital certificate stored in a secure cloud instance that validates the PC components as specified.
“It is designed to give our customers the added security assurance that the PCs arrive exactly as ordered and built from the factory,” said Dell director of endpoint security product management JR Balaji. “The offer helps further reduce the risk of any kind of product component tampering with within our commercial PCs.”
Balaji explained that the digital certificate has a manifest of all the key components at the factory. Upon delivery of the device, an organization’s IT teams can validate the certificates have the components that Dell shipped.
“To do this, we also have the Dell trusted device agent that resides on the device itself,” he said. “That plays an important function in this verification process. It is a unique offering that allows IT teams to verify the components at a fleet level.”
Dell Technologies is expanding its security services portfolio with a new cyber recovery vault and managed detection and response (MDR) offering. The extended managed security services include new endpoint threat management services from CrowdStrike.
Collectively, Dell is aiming its latest managed security services at midsize customers who lack skilled cybersecurity professionals. Anurag Agrawal, founder and chief global analyst at Techaisle, said Dell needed to boost its security offerings.
Techaisle’s Anurag Agrawal
“Dell is finally making it known that they are a serious IT security contender, especially for the midmarket segment with a paucity of security skills,” Agrawal said.
Dell is reintroducing CrowdStrike’s Falcon SaaS threat protection offering to its SafeGuard and Response endpoint protection services. The addition of Falcon to Dell SafeGuard is the first deliverable following an alliance that the companies announced last week.
Safeguard and Response consist of various Dell threat management solutions. Dell director of endpoint security product management JR Balaji said the service includes tools to detect and remediate attacks. Under the arrangement, partners selling Dell’s managed security services can bundle CrowdStrike Falcon as a consolidated offering under one contract.
Dell’s JR Balaji
“With the addition of CrowdStrike, we’re offering more choice to our customers to equip themselves with expansive threat management capabilities,” Balaji explained during a briefing with media and analysts. “Organizations can now access an extended suite of defenses that accelerate threat investigation and respond to protect critical areas of enterprise risk that are now including endpoints, cloud workloads, identity and data.”
See our short slideshow above to learn more about the Dell-CrowdStrike partnership and the new services.
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