Eaton, ConnectWise Partner to Offer MSPs Tools to Avoid Power Disasters

Power management company Eaton Corporation has partnered with ConnectWise to offer MSPs tools to mitigate disasters. Eaton has integrated its Intelligent Power Manager (IPM) software with the ConnectWise IT management software platform. MSPs can now enhance the resiliency of their customers’ power infrastructurea and avoid costly outages in distributed IT environments.

Eaton’s Mike Jackson

Mike Jackson is director, offer management, data center software at Eaton.

“Businesses trust their MSPs to ensure the integrity of their technology investments, making them the first one to get the call when problems occur,” Jackson said. “Any downtime to critical IT systems can not only impact business operation but also damage MSPs’ relationships with their customers. By integrating our IPM software with ConnectWise, we’re equipping MSPs with a tool to strengthen that trust by enhancing uptime and improving business continuity in the event of unplanned power events.”

Meeting the Growing Needs of IT Managers

The integration makes it simpler for MSPs to know when power disruptions are affecting their customers’ businesses. Eaton pushes alerts and alarms into the ConnectWise system to notify MSPs. Jackson compared it to having one email inbox for important messages rather than logging into multiple accounts.

In addition to providing these critical disaster avoidance capabilities, MSPs can still harness the ConnectWise capabilities they utilize every day. This includes patch management, cybersecurity and remote management and monitoring of IT infrastructure.

As a key part of Eaton’s Brightlayer Data Centers suite, IPM disaster avoidance software meets the growing needs of IT managers for enhanced visibility and control over power infrastructure in enterprise or edge computing environments. Recently redesigned with a new user experience, the software provides more options that make it easier to automate processes and configure policies, and enhanced visualization and contextualization options to better understand the status of IT equipment from anywhere at any time.

Jackson added that this new integration helps MSPs expand their services, bringing more value as the MSP to the customer.

“Eaton is still a hardware company, but we’re moving much more toward digital first. I think the more and more we move toward digital capabilities, it helps MSPs tell a different story,” he said.