GoTo Debuts Suite of RMM Capabilities to Meet IT Needs

GoTo is launching a suite of new remote monitoring and management (RMM) features and an all-new free offering for GoTo Resolve. The latest updates introduce powerful new RMM capabilities to meet the needs of today’s IT leaders, the company said. This furthers GoTo Resolve’s evolution toward a modern, unified IT service management (ITSM) solution.

GoTo’s Paddy Srinivasan

Paddy Srinivasan is CEO of GoTo.

“We’ve made tremendous strides with GoTo Resolve since its launch just last year,” Srinivasan said.

The company has introduced more than 60 new features and updates and developed a new offering specifically for MSP customers. GoTo has more than tripled its total managed devices and grown its weekly active users by more than 200% in the last six months, the company said.

“We’re proud to say GoTo Resolve offers an all-in-one IT management and support solution where saving money doesn’t mean getting less — making it the ideal solution for IT leaders and businesses no matter where they are in their IT journey,” Srinivasan said. “This continual evolution is all part of GoTo’s strategy to provide businesses with a full IT service management solution later this year.”

New Features

GoTo Resolve’s RMM features streamline workloads to uncover, diagnose and resolve IT challenges.

It’s a unified solution and expands access to IT management with the free offering. With these features, GoTo claims Resolve is the only all-in-one IT management and support solution with native RMM. GoTo also offers remote support and access and ticketing backed by a built-in zero trust security architecture.

The free RMM solution includes customizable device monitoring, an intuitive system diagnostics dashboard, background terminal and file manager access. It also includes unlimited remote access and automation for up to five priority devices.

Proactive device monitoring automatically detects device issues and addresses with customizable alert policies before they escalate.

Endpoint protection software management monitors and manages antivirus software from a single dashboard. It can request status updates, view a list of threats and initiate scans.

Finally, automated patch management identifies, approves and automatically deploys Windows patches to one or more devices. This keeps software up to date and protected against threats without interrupting users.

A New Help Desk

GoTo Resolve’s help desk received significant updates to eliminate the headache of managing multiple tools, vendors and contracts for IT agents.

It now has a hub which enables users to create tickets, see a list of previously submitted support requests and add comments to existing requests. Agents can generate reports on tickets based on category, drill down to see details and export ticket data. Ticketing now includes enhanced quick actions, attachments, labels and the ability to add custom fields to tickets. Lastly, agents can provide full support and resolve filed tickets via the GoTo Resolve mobile agent app.