If I Were Launching an MSP Now | Mike Jackson
The president of Mission, Kan.-based Pendello Solutions shares three suggestions he’d apply if he were launching an MSP from scratch today.
May 19, 2017
![Mike Jackson President of Pendello Solutions Mike Jackson President of Pendello Solutions](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/blt09c78e57139d2550/65246090f45c05421c0f34f6/mikejackson_0.jpg?width=1280&auto=webp&quality=95&format=jpg&disable=upscale)
Mike Jackson, President of Mission, Kan.-based Pendello Solutions shares three suggestions he’d apply if he were launching an MSP from scratch today:
1. Pick your clients wisely – Have standards for your clients.
When you're starting out, it's really easy to grab any client or any revenue that comes your way.
In the long run, it's going to create quite a few headaches.
When you're a more established MSP, I think it's easier to have standards and pick your clients that are going to be the best fit.
But when you're starting out, it's really difficult, which then creates inefficiencies and problems down the road.
Don't go and grab the first client that comes your way.
Make sure they're a good fit for you and that they truly have an interest and the same mindset when it comes to technology.
2. Standardize the product stack – From day one, make sure you're choosing your vendors wisely, and that you're standardizing your product stack from the top down.
That's going to do two things.
It's going to make you more knowledgeable about your product, about all the ins and outs, the struggles with certain products and how you get around them, as well as the advantages of those products.
Also, as you bring people on, it's going to be easier to train them so that you're not training them on fifteen different products – say, five different firewalls.
Train them on one, maybe two, based on a situation.
Then it's easier to get them up to speed.
3. Make sure you spend the necessary time with early hires