Nextiva Unveils Next-Generation Workhub, Unites Team Collaboration and Customer Communication

Nextiva has launched its next-generation Workhub, business software that allows individuals and teams to manage all conversations from a single place. The company says it’s the first time an application brings together team collaboration and customer communication in one location. The application also solves the problems of overload, siloed data and expensive clunky integrations.

Nextiva’s Tomas Gorny

Tomas Gorny is co-founder and CEO of Nextiva.

“From the beginning, Nextiva’s vision has been to power human connections, because conversations are the beating heart of every business. With our latest innovation, we’re helping businesses transform with meaningful conversations that build strong and lasting relationships with customers.”

A Range of Tools

Threaded conversations are at the center of Nextiva’s new application. It brings together all interactions from voice, text, email and video meetings into a single view with contact management, productivity tools (file-sharing, notes on calls, calendars) and customer engagement tools (customer surveys, customer automation).

Nextiva allows individuals, teams and businesses to improve productivity. The software eliminates app switching, reduces application cost and boosts customer engagement. Businesses benefit from an innovative approach to software, Nextiva said. They can create an experience across voice, email, SMS and video as well as eliminate mundane tasks with automation.

The new Nextiva software, with voice, text, email, video meetings and rooms, will be available this month. Additional features and functionality will roll out all year.

Aragon Research’s Jim Lundy

Jim Lundy is CEO and founder of Aragon Research.

“More companies are demanding innovative communication solutions that reduce their reliance on numerous applications and help them focus on the context of their customer conversations. Nextiva is well-positioned to disrupt team productivity and customer service — further improving the customer journey across all industries.”