Schnizzfest 2023: TruMethods Getting New Resources from Kaseya for MSPs

Kaseya is focused on adding new resources to TruMethods to ensure a better experience and better outcomes for MSPs.

That’s what Gary Pica (pictured above onstage at Schnizzfest), owner of TruMethods, a Kaseya company, told attendees at this week’s Schnizzfest in Phoenix. This is the 11th Schnizzfest and the first live Schnizzfest since before the COVID-19 pandemic.

TruMethods’ members represent the top MSPs and cloud providers in the industry.

IT Glue, a Kaseya company, acquired TruMethods in 2021. The acquisition of TruMethods and integration of myITprocess with IT Glue delivered a virtual CIO (vCIO) software module for MSPs.

Pica said a lot is changing in the MSP industry. That includes a historically expanding total addressable market (TAM).

“The number of SMBs outsourcing to the people in this room is increasing,” he said. “Any company with 250 or less employees will outsource some or all of their IT to the people in this room. And they’re spending more money. More customers spending more money is a really good market to be in.”

Private equity investment is chasing this market because it’s growing, Pica said.

Other changes include an exploding security landscape, a labor market that probably “will never be the same again” and macro economics, he said.

MSPs will need to change sooner than later to fully take advantage of increasing demand for their services, he said.

Many things have changed for MSPs, but the core of what they do hasn’t changed, Pica said.

“Our business models have evolved, but not really changed,” he said. “The core of support, projects and security, more has remained the same. But I think we’re at a turning point.”

That business model will need to change over the next few years, Pica said.

“People will always need support, projects and security, until they don’t,” he said.

Scroll through our slideshow above for more from Schnizzfest.