Tadiran Releases New Composit Contact Center

Agent Proxy Allows customers to hang up after leaving a data item such as a voice message or customer ID, and effectively holds their place in the queue. The system prompts an automatic call-back when it is their turn. If the agent gets a ring, no answer or voice mail, the agent simply can reschedule the call back for another time.

Agent ReRoute Allows a returning customer the option to hold for the previous agent. Previous agents can be written into the customers history, allowing Composit to prompt the caller.

Call Logger Integration Allows businesses to integrate to third-party call logging systems. Composit 4.3 supports logging systems from NICE Systems, Comverse and Wygant Scientific.

Redundancy, Resiliency and Scalability The Composit 4.3 distributed architecture provides redundancy and resiliency characteristics which allow high availability. The system also scales to support 250 simultaneous agents and 9,000 call completions per hour.