Wireline Satisfaction Rankings: AT&T, Verizon on Top, as Lumen, Cox Rise

J.D. Power’s latest business wireline customer satisfaction scores show a different set of experiences emerging for small and large business, respectively.

The research firm’s annual survey of business customers about their telco/cableco providers showed that smaller businesses feel happier than ever about their service provider. However, large enterprises aren’t sharing that sentiment, according to J.D. Power.

AT&T continued its dominance in the large enterprise category, while Verizon won the other two customer segments. In addition, Cox Business manage to snag three podium positions.

The survey results come as more and more telcos see their value proposition shifting to network-as-a-service offerings.

Scroll through the images above to see precisely how the companies scored in the study.

Channel Futures also covered last year’s J.D. Power Business Wireline Satisfaction Study.