Future Success Strategies, Given Shifts in MSP Models

During the last decade, MSPs have gone through profound technological changes. This phenomenon, in tandem with – you guessed it – the pandemic, has brought about significant business model transitions.

For providers, business model transformation stems from a number of sweeping technology changes. Nothing new there. Historically, MSPs handled a variety of predetermined tasks to support their clients, But this is no longer enough — not by a long shot. Since the pandemic, organizations now must really home in on how to leverage their MSP’s technical expertise as they prepare for the next stage in their digital transformation journey.

We know security and cloud have been the main growth drivers for most MSPs over the past few years. But it is no longer just about offerings. It’s about the attention you pay, specialization and expertise.

Avertium’s Paul Caiazzo

“You cannot do everything, so a measure of success for us is committing our resources to deliver outcomes based on focused expertise,” says Paul Caiazzo, CISO, SVP corporate development, Avertium.

At this fall’s Channel Partners Conference & Expo, we conducted roundtables with channel experts addressing hot topics in areas such as cybersecurity, cloud and MSPs.

The shifting MSP model, technological changes, and what success looks and will look like given that shift, were among hot topics addressed during our roundtable with industry experts.

Panelists included:

Scroll through our slideshow above for highlights from this roundtable.