BMC Service Desk Integrates with Salesforce, Reaches SMBs Via Dell

BMC Software has released the newest version of its BMC Remedyforce Service Desk solution. The development comes just weeks after BMC acquired Numara Software, a SaaS provider.

The major development in this newest release is the integration of social media with what BMC calls “external resources.” More specifically, the BMC Remedyforce leverages Force.com, the social enterprise platform from Salesforce.com that allows companies to build social applications that meet their employees’ specific needs.

BMC’s new release also includes new service request management capabilities. Combined the new features, according to BMC, will give the company’s enterprise customers, “a truly modern knowledge management system.”

So enterprise IT departments using BMC’s software can now also use Salesforce Chatter, which lets IT professionals interact with each other from anywhere, at any time. What’s more, IT pros can even archive the conversations they have with one another so that they can refer back to the conversation if some of the same questions arise. In the end, BMC’s business customers will benefit the most because IT departments will be able to work together much more quickly in order to solve network problems.

Dell and SMBs

The news around Remedyforce doesn’t stop there. BMC has also developed a resellers partnership with Dell through which Dell will offer BMC Remedyforce as part of its broader IT management portfolio for SMBs. The result? A greater reach for Remedyforce than ever before.