PwC, Slalom, Infosys Named Among Top Salesforce Partners

Some of the most advanced and accomplished Salesforce partners are adding accolades to their belts this week.

The customer relationship management (CRM) software provider on Tuesday published its 2023 Salesforce Partner Innovation Awards, recognizing partners who are using different technologies to shape customer experience. More than two dozen partners received an award, based on specific customer use cases.

Salesforce’s Steve Corfield

“These partners play a pivotal role in shaping better customer experiences, fostering productivity, and ultimately driving growth for our customers and for the entire Salesforce ecosystem,” said Steve Corfield, Salesforce’s executive vice president of global alliances and channels.

Those winners come from a competitive and deep field of independent software vendors (ISVs), managed service providers (MSPs), value-added resellers (VARs) and consultancies. According to the vendor, the Salesforce partner ecosystem includes 200,000 certified professionals. And these partners are accounting for 70% of customer implementations for Salesforce.

“Partners are critical to the success of our customers on the Salesforce platform. Together with our partners, we are able to provide customers with the technology, innovation and experience needed to scale AI, and help increase employee productivity and transform customer experiences,” said Brian Landsman, executive vice president, global technology partners.

AI factored into the criteria, with Salesforce specifically recognizing six partners for their work with recently launched Einstein GPT. And partners can help with AI adoption in different ways, the company wrote in a blog. Consulting firms engage with customers on the actual data they will bring into their AI, and ISVs are building applications that leverage AI for CRM, the company said.

Salesforce teamed up with research firm IDC to select the partner award winners.

Salesforce’s Brian Landsman

“Seen in this year’s award winners, Salesforce’s partner ecosystem continues to innovate and are helping businesses use AI to transform how they work and interact with their customers,” said Steve White, IDC’s vice president of channels and alliances.

Below is the full list of winners. The parentheses next to the awardees contains the customer they helped in their winning use case. Channel Futures has also highlighted five of those partners in the images above.

IDC’s Steve White

Salesforce Partners Tops in Emerging Technology

Customer 360 Consulting Winner: OSF Digital (La Polar)
Customer 360 ISV Winner: CEPTES Software (Red Sift)
Marketing Winner: PwC (Mercedes)
Sales Winner: NTT DATA (Rimac Seguros y Reaseguros)
Service Consulting Winner: 8Squad Pty Ltd (Entain)
Service ISV Winner: Skience LLC (Plynk)

Salesforce Partners Earn Industry Solution Awards

Communications Consulting Winner: Infosys Limited (M1 Ltd.)
Communications ISV Winner: CEPTES Software (Awards Network)
Consumer Goods Consulting Winner: Plus91Labs LLP (Vega Industries)
Consumer Goods ISV Winner: Specright (Dermalogica)
Education Consulting Winner: Catalyst Consulting Group (Arkansas Department of Education)
Education ISV Winner: WDCi – RIO Education (NBCCD)
Financial Services Winner: BILLIGENCE PTY LTD, organizační složka ČR (Erste Group)
Government & Public Sector Winner: MuniPaaS Corporation (Regional Municipality of Halton)
Healthcare & Life Sciences Consulting Winner: Accenture (CSL Plasma)
Healthcare & Life Sciences ISV Winner: Groove (Omnicell)
Manufacturing, Auto & Energy Consulting Winner: VISEO (IZIVIA)
Manufacturing, Auto & Energy ISV Winner: Conversica(Leica Geosystems)
Media Consulting Winner: Slalom (Amazon Games Studio)
Media ISV Winner: Vonage (ACS Technologies)
Nonprofit Consulting Winner: VRP Consulting (Ukranian Red Cross)
Nonprofit ISV Winner: CRM Science (Conservation Nation)
Retail Managed Service Provider Winner: Orange Digital CX (FEMSA Comercio OXXO)
Retail ISV Winner: Movable Ink (Ulta Beauty)
Transportation, Travel & Hospitality Consulting Winner: Acxiom
Transportation, Travel & Hospitality ISV Winner: Groove (a transportation company)

Impact

Impact Winner: EPAM Systems

To read about partners that won multiple awards or stuck out on the list, scroll through the five slides above.