7 Factors to Consider in a Cloud BDR Service Level Agreement
Which factors should a cloud services provider (CSP) consider when it crafts a cloud backup and disaster recovery (BDR) service level agreement (SLA)? Here's a closer look at seven factors to evaluate.
![Which factors should a cloud services provider CSP consider when it crafts a cloud backup and disaster recovery BDR service Which factors should a cloud services provider CSP consider when it crafts a cloud backup and disaster recovery BDR service](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/bltffadddea4eead1be/652469f2372d3242949216ab/Backup_0.jpg?width=700&auto=webp&quality=80&disable=upscale)
Which factors should a cloud services provider (CSP) consider when it crafts a cloud backup and disaster recovery (BDR) service level agreement (SLA)? Here's a closer look at seven factors to evaluate.
Which factors should a cloud services provider (CSP) consider when it crafts a cloud backup and disaster recovery (BDR) service level agreement (SLA)? Here's a closer look at seven factors to evaluate.
Regardless of whether you offer recovery-as-a-service (RaaS) or offsite backup, you'll want to define exactly which services you are providing to a customer in an SLA. That way, you'll be able to ensure that this customer receives BDR services designed to fulfill its needs day after day.
Every customer wants its systems to remain operational at all times. And by including uptime terms in your SLA, you'll be able to guarantee a customer's services keep working consistently and explain how you will handle potential downtime issues as well.
What is the length between your agreement with a customer? Clear terms about a contract's duration remain paramount in an SLA. As such, this agreement should specify a start date and an end date.
Both you and your customer play an important role in an SLA. This agreement should highlight the roles and responsibilities of each party involved. As a CSP, you'll be required to provide a customer with cloud BDR services, while your customer's responsibilities may vary depending on its needs and business strategy.
Who should a customer contact if he or she has questions along the way? Providing the customer with a primary contact person is essential. This enables a CSP to better support a customer and ensure he or she can receive assistance at any time quickly and easily.
A service level manager is responsible for maintaining the terms of an SLA. This professional also ensures each party is held accountable for its actions throughout the duration of the agreement.
Are your cloud BDR services meeting your customer's needs? With evaluation criteria in place, you'll be able to monitor your progress and ensure your customer gets the cloud BDR support it deserves.
Are your cloud BDR services meeting your customer's needs? With evaluation criteria in place, you'll be able to monitor your progress and ensure your customer gets the cloud BDR support it deserves.
What are your thoughts on crafting a cloud BDR SLA? Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].
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