Boomi Launches Improved Integration Center of Excellence Service

Boomi, a Dell Technologies business, has a new Integration Center of Excellence (ICoE) service, to help today’s modern business with their digital tranformations.

The latest iteration of Boomi’s ICoE practice, or service, is based on a five-step methodology designed to help enterprise customers build integrations faster and better.

Boomi’s Chris Port

“Based on our experience with over 10,000 customers, Boomi has developed the first ICoE model for the age of rapid, distributed innovation and AI, IoT, multicloud infrastructures and other technologies, that enterprises depend on today,” said Chris Port, chief operating officer for Boomi. “We’re uniquely positioned to help customers make the most of the Boomi Unified Platform to drive integrated experiences with their customers by building integrations, reducing technical debt, and achieving their goals for growth and digital transformation.”

Historically, ICoE has promised to standardize processes, cut integration costs and improve business processes, but it was criticized for falling short in each area, especially in today’s world where organizations are more distributed, a new ICoE approach needed to be created, according to Port.

The new ICoE service goes further than previous approaches and is based on Boomi’s experience with more than 10,000 customers and was developed in collaboration with leading global system integrators.

“We developed a methodology to build an ICoE that supports digital transformation and builds capabilities that meet the needs of today’s enterprise, such as support for cloud, on-premises, API, rigorous security and more,” he said. “Our ICoE is not another top-down bureaucracy designed for a pre-cloud enterprise. It’s a flexible, collaborative team that makes the most of iPaaS to empower integration contributors – from security experts to citizen integrators – to make building integrations faster and more suitable to today’s rapidly evolving digital organization.”

In contrast with earlier industry efforts with ICoEs, the new Boomi ICoE is different:

Partners deal with large customers who have increasingly complex and distributed teams. Their customers need support and guidance, which is what Boomi’s ICoE service is designed to do.

“Boomi’s ICoE enables partners to leverage our integration community of excellence while we remain focused on the integrations. The center will provide partners with a faster implementation, increased time to value, and greater ROI,” said Port. “Partners will be able to support even larger enterprise customers, providing them with the guidance, community, and methodology needed to more rapidly scale and succeed at integrations.“