ConnectWise Launches NOC Service

ConnectWise this week began offering NOC services to its customers, via a partnership with New York-based managed services provider IT By Design.

The new service culminates six months of talks and is aimed at potential customers who want to use ConnectWise tools but might instead go to other vendors who also provide monitoring.

“We’re doing it because our community asked for this,” said Adam Slutskin, vice president of revenue at ConnectWise. “For us, it’s very exciting.”

ITBD has a large NOC and the resources to provide 24/7 monitoring and support.

“They’re going to be providing that service piece but it’s our software,” Slutskin said.

New integrated UI – ConnectWise unveiled a new, integrated user interface that allows users to manage all of the company’s business solutions from a single access point.

The new unified platform brings together the component tools, which now have a consistent look and common design elements.

“Last November at this very same conference, we promised a UI that would give our partners a seamless experience across the entire suite of ConnectWise products,” CEO Arnie Bellini said in a statement. “Today, we are delivering on that promise.”

In addition, the four solutions have been renamed to reflect a more unified nomenclature.

The company’s quote and proposal automation software, formerly known as Quosal, is now ConnectWise Sell. The former ConnectWise professional services automation (PSA) product is now called ConnectWise Manage.

LabTech, the firm’s remote monitoring and management (RMM) tool, is now called ConnectWise Automate. And the former ScreenConnect remote control and remote access software is now called ConnectWise Control.

“The decision to change specific product names was not taken lightly, as ConnectWise products are well established with technology solution providers around the world,” Craig Fulton, vice president of product, said in a statement.

“However, not long into our journey of executing a shared product roadmap, we realized a consistent set of names would be essential to presenting a unified presence under the overall ConnectWise brand umbrella,” he continued. “I think that the new names announced today do just that, while better reflecting the benefit that each solution provides and making it easier for current and prospective customers to find exactly what they need to solve business challenges.”

SkyKick integration – Cloud management software vendor SkyKick announced its product is now integrated with ConnectWise, allowing managed service providers to access the SkyKick Cloud Backup and SkyKick Cloud Migration Suites from the ConnectWise CloudConsole.

ConnectWise CloudConsole lets users manage, monitor and bill for Microsoft Office 365 and Azure.

“This collaboration is a prime example of how SkyKick and ConnectWise are always innovating to help make our partners more successful,” Chris Rayner, vice president of product management for SkyKick, said in a statement. “Many SkyKick partners already are ConnectWise partners, so having our products available within ConnectWise means they can now get all their business management needs met in one place – making customer cloud service management more efficient than ever.”

Pax8 integration – Value-added cloud distributor Pax8 announced it has integrated ConnectWise into its Command Console cloud product marketplace, enabling seamless synchronization of accounts, cloud subscriptions and billing between the two companies technologies.

“Pax8 strategically helps partners build their cloud practices through assisted selling, automated provisioning, and simplified billing for cloud products,” Ryan Walsh, senior vice president of partner solutions at Pax8, said in a statement. “The integration with ConnectWise enables us to relieve the pain points associated with handling and processing cloud subscription business.”

“By connecting the Pax8 Command Console with ConnectWise, service providers can take advantage of real-time provisioning through Pax8 while connecting complex billing and order transaction detail to ConnectWise,” he continued. “The powerful connection expedites and simplifies the billing process so service providers can focus on meeting the needs of their customers.”

Intermedia expands integration – Cloud business applications provider Intermedia announced it’s expanding its integration with ConnectWise.

Intermedia already allowed partners to manually export SKUs, billing and invoicing and products into ConnectWise tools.

Now, users can take advantage of a streamlined interface that can be integrated in less than 15 minutes. The product allows mapping of end-user accounts between Intermedia’s partner portal and ConnectWise; exporting of user lists so the CSV file for every end user account is automatically synced in ConnectWise; automatic daily data exports and issuing of regular end user communications.

“We’re very excited to add Intermedia to our select group of ConnectWise Invent vendors,” Jeannine Edwards, senior director of ConnectWise platform strategy, said in a statement. “Intermedia joins an elite group who have invested considerable resources and time collaborating with ConnectWise on best in class integration efforts.” 

The new integrations are scheduled to go live next month.

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