New Tech Products: GoTo, Avaya, N-Able, AWS, More
Wireless WAN, SASE, RMM, CCaaS and all the acronyms you could ask for.
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GoTo Contact Center Pro targets medium-size and large businesses with contact center as a service (CCaaS).
The omnichannel solution switches the communication medium to wherever the customer prefers to do it. Contact Center Pro also integrates with different CRMs and provides real-time reporting.
Craig Galbraith wrote about GoTo.
T-Mobile announced a 5G-connected laptop offering that partners will sell.
The offering is not a laptop but rather an eSIM that allows customers to create private APN network. Channel leader Paul Spencer said this could make VPNs unnecessary and allow businesses to reduce the number of wireline carriers they use at their locations.
Read more about what Spencer said.
Mitel unveiled a HIPAA-compliant e-consultation solution to further its efforts in health care.
The company added that it will emphasize the artificial intelligence in its solutions for health care patients. In particular, Mitel said wants its on-prem customers to receive the benefits of AI as well.
Moshe Beauford wrote all about it.
N-able rolled out a Microsoft-focused cloud management solution.
Cloud Commander gives MSPs a single pane of glass to manage resources from Microsoft 365, Intune and Azure. Partners can also configure settings for Exchange, Teams, OneDrive and SharePoint.
N-able executives view the announcement as a way to dive deeper into their Microsoft partnership while making up for Microsoft's lack of multitenancy in its MSP products.
Edward Gately has the scoop.
Check Point Software Technologies is providing real-time threat prevention of SaaS-based threats through a new offering.
Harmony SaaS goes into a business' infrastructure and watches for malevolent acts like data theft and account takeover.
The cybersecurity provider's vice president of product management pointed to software platforms like Microsoft 365 and Salesforce that have seen mass adoption.
Edward Gately has the scoop.
Reinvent Telecom is adding NetSapiens to power its unified communications and collaboration (UC&C) platform.
NetSapiens, now owned by Crexendo, announced that it will be the "driving force" behind Reinvent's platform. MSPs and resellers can white-label or co-brand the offering.
Craig Galbraith covered the news.
Windstream Enterprise introduced a new managed security services offer.
Secure Flex Premium addresses "high-end" customers and their complex requirements, executives said. It leverages the Fortinet Security Fabric as well as zero trust network access (ZTNA) and secure access service edge (SASE).
Read about it from Ed Gately.
Nvidia unveiled its Blackwell GPU architecture for running AI.
The platform includes GPUs, a transformer engine with microsensor scaling support, and a decompression engine. According to Nvidia execs, Blackwell enables real-time generative AI workloads on "trillion-parameter" large language models, with improved speed and cost.
Kelly Teal has your dose of Nvidia news.
Avaya and Zoom announced a native integration.
The team-up enhances a workplace optimization tool Zoom brought to market last month. Avaya's communications and collaboration suite will connect into that for cloud-based or on-prem deployments.
The alignment between the vendors lets users "access Avaya telephony from the Zoom interface," Avaya CEO Alan Masarek said.
Moshe Beauford wrote about the integration.
Amazon Web Services (AWS) boosted its contact center with key updates.
First, Amazon Connect now provides generative AI-powered post-contact summaries. Second, its "Contact Lens" feature automatically evaluates agent performance. In addition, third-party integrations allow a more customizable experience for agents.
Learn more about Amazon Connect.
Zayo added a security service edge (SSE) provider to its managed edge services portfolio.
Zayo added Netskope's product to make its edge-to-core-to-cloud solution more secure. The fiber and managed network services provider also added co-hosted gateways to its SD-WAN offering.
Watch a video interview Zayo conducted with Channel Futures.
Aryaka Networks added single-pass architecture to its secure access service edge (SASE) platform.
OnePass Architecture allows for distributed enforcement of policy. That update, alongside a new next-gen firewall, enhances Aryaka's cybersecurity chops.
In addition, customers can now use their Aryaka portal to self-manage the solution.
Get details on Aryaka's SASE play.
HPE Aruba users can more efficiently manage their networks using large language models.
The latest update places LLM-based search engines on the Aruba Central management platform. Aruba trained these models using a deep pool of data on the HPE GreenLake platform.
At the same time, Verizon Business announced that it would deliver Aruba Central as a managed service.
Read more about HPE's AI strategy.
SD-WAN provider Bigleaf Networks added a wireless offering to enhance its platform.
Wireless Connect puts a 4G SIM card on wireless WAN, which then plugs into the Bigleaf SD-WAN router. The solution avoids overage fees by automatically managing bandwidth when the SIM card reaches max data usage.
See the announcement on Bigleaf's website.
Nitel is saving time on onsite tech support with a remote reboot service.
Remote Reboot Service uses a cloud-controlled IP power distribution unit to metaphorically plug-out-and-plug-in the network. These units will also monitor circuits to automatically respond to an outage.
See Nitel's press release.
Nitel is saving time on onsite tech support with a remote reboot service.
Remote Reboot Service uses a cloud-controlled IP power distribution unit to metaphorically plug-out-and-plug-in the network. These units will also monitor circuits to automatically respond to an outage.
See Nitel's press release.
Contact-center-as-a-service (CCaaS) platforms continue to multiply and improve.
The recent Enterprise Connect conference played host to countless vendors rolling out new tech products that will help businesses with their contact center and customer experience strategies.
There's GoTo, which targeted the enterprise with a new offering. There's Amazon, which added third-party application support and gen AI. Vonage added noise cancellation to its platform, RingCentral added CRM integrations, and NICE added an AI tool.
Do you sell or service something other than CCaaS? Not to worry, as we feature plenty of other tech categories in this roundup. For MSPs, N-able improved its Microsoft cloud management capabilities. Connectivity-focused resellers might find T-Mobile's 5G connected laptop play interesting.
It's all here on Channel Futures' monthly roundup of new tech products and services. In the slideshow above, check out 15 channel-impacting offerings.
When done, check out our previous edition.
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