DE&I: Find the Balance that Works for You

Diversity, equity and inclusion (DE&I) is not “one-size-fits-all.” Just as every person is different, every company is different. But also, just like people, companies have areas of commonality as well.

In this webinar, Brandon Knight will discuss how you can adapt the basics of DE&I — purpose, goals, responsibilities, benefits, etc. — to your own unique needs. In addition, he will address concerns frequently expressed to him in DE&I discussions. These concerns include how to keep DE&I initiatives from appearing to favor one underrepresented group over another. Also, how to establish parameters for inclusivity — where to draw the line with extreme beliefs. And how to incorporate DE&I into your company’s DNA.

Speaker:

Brandon Knight, Global Head of Channel Customer Experience, Zoom
Brandon Knight is head of global channel customer experience for Zoom, where he leads the engagement practice for all indirect sellers of Zoom products
Prior to joining Zoom, Knight was the leader of the contact center practices at both Telarus and Intelisys. With more than 30 years of combined experience running contact centers, consulting for contact centers and leading contact center practices, Knight is a sought-after keynote speaker, panelist, webinar host and trainer in the customer experience industry.
As the co-founder of Xposure Inclusion & Diversity Council, Knight is also leading the effort to bring diversity, inclusion and equity into the forefront of the change that needs to happen in the technology industry.