Too Old to Close? Shattering Ageism in Tech Sales with the Power of Diversity

Selling is about connection, and nothing connects like a team that reflects the rich tapestry of experiences your clients bring to the table.

Ronnell Richards

December 9, 2024

3 Min Read
Ending ageism in technology sales
Aila Images/Shutterstock

In an industry as dynamic and fast-paced as technology sales, there's an undeniable tendency to favor youth. New graduates fluent in the latest trends often take center stage, while older professionals might face unconscious bias, their wealth of experience overshadowed by assumptions about their adaptability. But this mindset is not only shortsighted it’s counterproductive.

I reflect on my first role as a sales leader at just 21 years old, managing a team of five employees ranging in age from 21-45. It was a crash course in understanding the power of an age-diverse team. It taught me invaluable lessons that have shaped my leadership philosophy and approach to sales ever since.

The Power of Perspective

When I stepped into that leadership role, I quickly realized the value of diverse perspectives. My older team members brought experience and wisdom, while my younger colleagues exuded fresh energy and enthusiasm. This blend fostered creative solutions to complex problems, with each member contributing their unique strengths.

This mirrors a core principle of successful sales: understanding and connecting with a broad spectrum of clients. An age-diverse salesforce can naturally bridge generational gaps, enhancing your ability to serve a diverse customer base.

Related:DEI and Workforce Management: Why It Matters for CX and EX

Breaking Stereotypes About Age in Sales

Ageism in sales isn’t just unfair; it’s bad business. Here’s why:

  1. Experience Drives Strategy: Older sales professionals often have years of refined techniques and deep industry knowledge that younger reps are still building.

  2. Adaptability Is Universal: The assumption that older employees resist change or struggle with technology is outdated. A willingness to learn and adapt isn’t tied to age but to mindset.

  3. Trust Comes with Time: Many clients, especially in B2B environments, value the seasoned perspective and reliability that older sales professionals bring to the table.

The first chapter of my sales journey taught me to respect and harness the power of this diversity. It’s a lesson we need to remember as industries continue to evolve.

Fostering Collaboration Across Generations

Building an age-diverse sales force requires intentional leadership. Here’s how to make it work:

  • Encourage Mentorship: Pairing younger employees with seasoned professionals creates opportunities for skill sharing. Experience meets innovation, and both sides grow.

  • Promote Cross-Generational Teams: Mixing generations on sales teams ensures a balance of perspectives and prevents groupthink.

  • Offer Continuous Training: Providing opportunities for everyone to upskill, regardless of age, keeps your team competitive and inclusive.

Related:Respecting Pronouns in Business: A Key to Identity and Inclusivity

The Business Case for Age Diversity

The value of an age-diverse team is more than theoretical; it translates directly into business success. Companies that embrace diversity, including age diversity, are more innovative, better at problem-solving, and ultimately, more profitable.

Reflecting on my journey, I know I wouldn’t be where I am today without the lessons I learned from that first team. Those older than me challenged my assumptions, while my peers and I brought fresh perspectives that pushed us all to adapt and excel.

As leaders, let’s commit to dismantling age-related biases and embracing the strength of diversity in all its forms. In technology sales − and in every industry − there’s no substitute for the combined power of experience and innovation.

Technology evolves, but the fundamentals of sales remain constant. By fostering an inclusive, age-diverse team, you’re not only building a stronger sales force but creating a blueprint for long-term success. After all, selling is about connection, and nothing connects like a team that reflects the rich tapestry of experiences your clients bring to the table.

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About the Author

Ronnell Richards

Ronnell Richards is a seasoned sales leader, entrepreneur, and author of "Shut the Hell Up and Sell." As a board member of the Xposure Culture & Belonging Council, he is deeply committed to promoting varied hiring practices and creating inclusive environments in the technology industry. His work with Xposure reflects his belief that giving a hand-up to those who need an opportunity is not only our social responsibility, but about driving business growth and innovation.

With extensive experience in the technology sector, Richards has worked with respected global brands and have been recognized by Channel Futures as a top influencer in the industry. As a seasoned entrepreneur, sales trainer and marketer, he has helped countless companies grow their businesses and achieve their goals. He is passionate about sharing practical, no-nonsense strategies that focus on building genuine connections and understanding the deeper needs of customers. For more insights and resources, connect with him on LinkedIn or explore his courses and content at ronnellrichards.com

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