Zoom Updates Rooms Software to Address Employee Health, Safety

New Zoom Rooms software enhancements will help organizations safely re-enter the office and sustain an everywhere workforce.

Zoom announced the following Zoom Rooms software innovations Wednesday:

Virtual Receptionist Provides Partner Opportunities

Jeff Smith is head of Zoom Rooms.

Zoom’s Jeff Smith

“One feature specifically will create new opportunities for partners — virtual receptionist,” he said. “This feature opens Zoom Rooms to a whole new set of spaces both externally facing for welcoming guests into facilities, but also for internal spaces for actions like ‘call security’ or ‘call IT.’  As a fully configurable interface, there are a number of use cases that are completely new for Zoom Rooms.”

Last spring, Zoom’s customers were concerned about enabling their remote workers with equipment to be consistently productive in remote working, Smith said. Zoom then introduced Zoom for Home last summer.

Now customers are preparing for a return to the office, he said. And Zoom’s focus has pivoted to empowering users to operate Zoom Rooms safely and efficiently.

“With our focus on customer happiness and ability to deliver what they need quickly, we feel the Zoom Rooms platform gives our partners the tools to be competitive in the market,” Smith said. “While we can’t share details of future releases, we are hard at work continuing to deliver an innovative platform for our customers.”

Businesses need to address their employees’ top three concerns about reentering the office. Those are others coming to work sick, an overcrowded workplace and proper ventilation.

“Employees are at the heart of every organization, and keeping them safe, connected and productive is a top priority,” said Oded Gal, Zoom‘s chief product officer. “As the world plans to safely reopen business, educational institutions, health care facilities and government entities, we are focused on innovating across our platform to support their needs.”