iYogi Digital Service Cloud: Automating Telco Help Desks?
iYogi, the help desk and tech support service provider, has released a cloud service to help telcos and businesses drive service innovation with support automation and customer experience management.
May 6, 2013
![Uday Challu CEO and cofounder of iYogi has a cloud service that seeks to help telcos automate IT support functions Uday Challu CEO and cofounder of iYogi has a cloud service that seeks to help telcos automate IT support functions](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/blt9f5804a920f9e136/6526825102cc105ce70d5e06/uday-challu-iyogi_0.jpg?width=1280&auto=webp&quality=95&format=jpg&disable=upscale)
iYogi, the help desk and tech support services provider, is looking to drive service innovation through a new cloud-based service that offers customers support automation and customer experience management. The new Digital Service Cloud targets telecom companies, OEMs, technology retailers and BPO companies to address new businesses opportunities and revenue generation while also enhancing the customer experience.
With a history of providing remote technical support services, iYogi is an India-based company with offices and customers around the globe. The company has not been a strong player in the cloud — instead focusing on more traditional support services.
The launch of Digital Service Cloud puts the company into the cloud services business, but instead of focusing on the end-user customers, it’s presenting its service to other services providers and those in the channel. According to iYogi, though, the new cloud service is based on technology the company has been using and working to perfect for the last five years.