ScalePad Buys Lifecycle Insights for QBR Tools

ScalePad, a software company that provides asset management, backup monitoring and other tools for MSPs, has added a QBR platform to its suite with the acquisition of Lifecycle Insights.

Lifecycle Insights designs its tools to help MSP quickly deliver QBRs; consolidate warranty look-ups, asset lifecycle management and vCIO reporting; and link risk assessments and assets for building projects and budgeting forecasts. The company, based in Delaware, was founded in 2019 by Alex Farling, a former MSP, and Marnie Stockman, Lifecycle Insights’ managing partner. All nine of Lifecycle Insights’ employees will remain with the company, said Dan Wensley, CEO of ScalePad.

Wensley had planned to add QBR and other virtual CIO tools to ScalePad’s offerings for several years. The question was whether to build the capabilities in-house or buy an established company.

ScalePad’s Dan Wensley

“I’m very ecstatic that we were able to acquire the organization and bring their feature functionality under our umbrella of asset life cycle management,” he said.

QBR Platform

Wensley views the QBR and vCIO tools as “the last mile” of ScalePad’s core products. Those include Lifecycle Manager and BackUp Radar. They provide business intelligence and analytics, business continuity and disaster recovery; governance risk and compliance solutions; and automated analysis and insights for improved service delivery.

“We’ve been headed down a path to offer additional QBR functionality,” Wensley said. “What Lifecycle Insights really identified was the ability to take data and deliver it in a proactive way to the customer. They really adapted that to the virtual CIO. It’s a phenomenal add-on.”

The QBR functionality, which includes customer satisfaction capabilities, also helps MSPs add value to the extended warranty and new asset disposal services the ScalePad platform offers, Wensley said.

“Ultimately, it’s helping the end-user make the right IT investment decisions with data information and insights,” he said.

Lifecycle Insights is ScalePad’s fourth acquisition since 2021.Those include Congnition360, a business intelligence and analytics platform, and ControlMap, a governance, risk and compliance platform. ScalePad will now focus on unifying the billing processes and integration of its different products, as well as investing in market services, Wensley said.

“All of our product lines help automate, standardize and strengthen customer relationship, operational maturity, and increase profit maturity. We have a really defined messaging under ScalePad of what these things can do,” he said.