Do 62% of Small Businesses Really Use Managed IT Services?

Sixty-two percent of Small and Medium Sized Enterprises (SMEs) now use managed IT and telecom services, according to the firm Research and Markets. That sounds impressive, but I’m always a little wary of such big claims about the managed services market. Here’s why.

Does a phone line count as a managed telecom service? Does on-demand voicemail count as a managed telecom service? You can see where I’m going: I think traditional telecom services pumped up Research and Markets survey results.

On the other hand, traditional telecom and cable services do pave the way for managed services. Predictable, flat-rate phone bills and broadband fees have made small business owners far more receptive to predictable managed services contracts.