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AI CCaaS core of new RapidScale-Talkdesk partnership
Unified Communications/Contact Center
RapidScale, TalkDesk Team on AI-Fueled CCaaSRapidScale, TalkDesk Team on AI-Fueled CCaaS

The Cox Business-owned company has built its own CCaaS toolset that it says will help customers improve productivity and customer experiences with AI.

byChristopher Hutton, Technology Reporter
Oct 17, 2024
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1 Min Read
Windows 11 migration opportunities for channel partners
Desktop & DaaS News
Channel Partners and Windows 11 Migration: A Golden OpportunityChannel Partners and Windows 11 Migration: A Golden Opportunity
bySimon Townsend
Oct 17, 2024
1 Min Read
RMM/PSA market market share evening out, says Canalys.
PSA RMM News & Trends
ConnectWise's RMM/PSA Market Share Shrinking as Rivals Creep UpConnectWise's RMM/PSA Market Share Shrinking as Rivals Creep Up
byChristopher Hutton
Oct 17, 2024
1 Min Read
Gartner UCaaS Magic Quadrant 2024
Unified Communications/Contact Center
Microsoft Leads Gartner UCaaS Magic Quadrant, But There's a CatchMicrosoft Leads Gartner UCaaS Magic Quadrant, But There's a Catch
byJames Anderson
Oct 16, 2024
1 Min Read
Intel layoffs in Arizona, Oregon, California
Channel Business
Struggling Intel to Lay Off Thousands in 3 Western StatesStruggling Intel to Lay Off Thousands in 3 Western States
byEdward Gately
Oct 16, 2024
1 Min Read
AWS' Ruba Borno on AI, cloud computing, partners, more
Cloud Computing News & Updates
AWS’ Ruba Borno On Gen AI, Other Cloud Computing AdvancementsAWS’ Ruba Borno: Gen AI, Other Cloud Computing News
byKelly Teal
Oct 15, 2024
6 Slides
Landbase brings agentic AI to the channel
Channel Sales & Marketing
Landbase Targets Lead Gen with Go-to-Market Automation, Agentic AI
Landbase Targets Lead Gen with Go-to-Market Automation, Agentic AI
Oct 14, 2024
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1 Min Read
byJames Anderson, Senior News Editor
ASPM provider Apiiro courting channel partners
Cybersecurity News
The Gately Report: ASPM Provider Apiiro Going Global with Partners
The Gately Report: ASPM Provider Apiiro Going Global with Partners
Oct 14, 2024
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10 Slides
byEdward Gately, Senior News Editor
Dell's Denise Millard (right) at the Canalys Channels Forum EMEA 2024, Berlin.
Channel Sales & Marketing
Why Dell Has No Plans to Extend 'Partner-First' to Devices
Why Dell Has No Plans to Extend 'Partner-First' to Devices
Oct 11, 2024
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1 Min Read
byChristine Horton, Contributing Editor
New tech products for channel partners
Technologies
12 New Tech Products: HP, BCN, Lenovo, Google Cloud, Dell, Zoom-Mitel, More
12 New Tech Products: HP, BCN, Lenovo, Google Cloud, Dell, Zoom-Mitel
Oct 11, 2024
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12 Slides
byJames Anderson, Senior News Editor
Fanless direct data center cooling from HPE
Data Centers
HPE Eyes AI Dominance with Fanless Direct Liquid Cooling
HPE Eyes AI Dominance with Fanless Direct Liquid Cooling
Oct 10, 2024
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1 Min Read
byKelly Teal, Contributing Editor
OpenText Cybersecurity report
Cybersecurity News
OpenText: Supply Chain Attacks Rising, Companies Paying Ransoms
OpenText Cybersecurity: Supply Chain Attacks Rising
Oct 10, 2024
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1 Min Read
byEdward Gately, Senior News Editor
CFTV: Fortinet and Secure Networking
Sponsored Content
CFTV: Google Cloud's AI Advantage: Powering the MSPs of Tomorrow
CFTV: Google Cloud's AI Advantage: Powering the MSPs of Tomorrow
Oct 10, 2024
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14 Min View
TD Synnex debuts AI accelerator program for partners
AI Service Provider News
New TD Synnex Accelerator Trains Partners in AI Solutions
New TD Synnex Accelerator Trains Partners in AI Solutions
Oct 10, 2024
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1 Min Read
byChristopher Hutton, Technology Reporter
Partners can win in the era of AI
Channel Business
How SIs and Tech Consulting Firms Can Win in the AI Era
How SIs and Tech Consulting Firms Can Win in the AI Era
Oct 10, 2024
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1 Min Read
byStuart Tarmy, Head of Industry Vertical Solutions
Matthew Ball Canalys Forum EMEA 2024
Channel Business
Canalys: Intel Is in 'Serious Trouble'
Canalys: Intel Is in 'Serious Trouble'
Oct 10, 2024
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1 Min Read
byChristine Horton, Contributing Editor
IBM's Kate Woolley on Coffee with Craig and James, the Channel Futures podcast
Channel Business
Coffee with Craig and James Episode 142: IBM's Kate Woolley
Coffee with Craig and James Episode 142: IBM's Kate Woolley
Oct 9, 2024
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36 Min Listen
byCraig Galbraith, James Anderson
Qualys partners get cyber ROC
Cybersecurity News
Qualys Partners Get New Risk Operations Center
Qualys Partners Get New Risk Operations Center
Oct 9, 2024
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1 Min Read
byEdward Gately, Senior News Editor
Zoom's Nick Tidd introduced at Zoomtopia
Unified Communications/Contact Center
Zoomtopia: Zoom Formally Introduces New Channel Leader, Lots of AI
Zoomtopia: Zoom Formally Introduces New Channel Leader, Lots of AI
Oct 9, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
Hornetsecurity unveils Microsoft 365 Multi-Tenant Manager
Technologies
Hornetsecurity Debuts Microsoft 365 Multitenant Management Software for MSPs
Hornetsecurity Debuts M365 Multitenant Management Software for MSPs
Oct 9, 2024
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1 Min Read
byChristopher Hutton, Technology Reporter
Canalys: Software and services opportunity as hardware sales flatline
Channel Sales & Marketing
Partners Face Wake-Up Call as Hardware Sales Flatline
Partners Face Wake-Up Call as Hardware Sales Flatline
Oct 9, 2024
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1 Min Read
byChristine Horton, Contributing Editor
Ransomware, business email compromise in GenAI era
Cybersecurity News
Safeguarding Your Clients from Ransomware and BEC Attacks in the GenAI Era
Safeguarding Clients from Ransomware and BEC Attacks in the GenAI Era
Oct 9, 2024
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1 Min Read
byRyan Weeks, Cybersecurity Advisor
SADA's Dana Berg
Channel Business
New SADA CEO: ‘The Future … Is Very Different than a Year Ago’
New SADA CEO: ‘The Future … Is Very Different than a Year Ago’
Oct 8, 2024
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7 Slides
byKelly Teal, Contributing Editor
NinjaOne adds AI tool, new exec Joel Carusone
Cybersecurity News
NinjaOne Debuts AI Patch Tool, Adds New Executive
NinjaOne Debuts AI Patch Tool, Adds New Executive
Oct 8, 2024
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1 Min Read
byChristopher Hutton, Technology Reporter
Global IT outage for CrowdStrike: Partners stay committed, company says.
Cybersecurity News
The Gately Report: Partners Stick with CrowdStrike After Global IT Outage
CrowdStrike: Partners Stick with Us After Global IT Outage
Oct 7, 2024
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8 Slides
byEdward Gately, Senior News Editor
Software companies developing smarter tomorrow with AI
AI Service Provider News
The Vanguard of AI: How Software Development Companies Are Shaping a Smarter Tomorrow
Shaping a Smarter Tomorrow: AI and Software Companies
Oct 4, 2024
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1 Min Read
byJason Graefe, Corporate VP for ISVs, Digital Natives
Cloud Computing News & Updates
AI and Cloud Drive News from Cisco, AWS, NetApp, Google Cloud, Salesforce, More
AI and Cloud: Cisco, AWS, NetApp, Salesforce, More
Oct 4, 2024
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7 Slides
byKelly Teal, Contributing Editor
Thoma Bravo finalizes Darktrace acquisition
Mergers & Acquisitions
Darktrace Poised for More Growth via Thoma Bravo Acquisition
Darktrace Poised for Growth via Thoma Bravo Acquisition
Oct 3, 2024
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1 Min Read
byEdward Gately, Senior News Editor
8x8 channel get Geoff Chretien
People on the Move
8x8 Lands IntelePeer, NICE Alum to Lead Channel Sales
8x8 Lands IntelePeer, NICE Alum to Lead Channel Sales
Oct 2, 2024
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1 Min Read
byJames Anderson, Senior News Editor
SolarWinds observability platform gets big update
Technologies
SolarWinds Updates Observability Platform for Better Visibility
SolarWinds Updates Observability Platform for Better Visibility
Oct 2, 2024
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1 Min Read
byChristopher Hutton, Technology Reporter
Accenture and Nvidia AI agreement
AI Service Provider News
‘Super Bullish’: Accenture, Nvidia Go Big on Agentic AI, New Business Group
‘Super Bullish’: Accenture, Nvidia Go Big on Agentic AI, New Group
Oct 2, 2024
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1 Min Read
byKelly Teal, Contributing Editor
Digi 360 IoT connectivity subscription service
Internet of Things (IoT) News
IoT Management Subscription Service Digi 360 Debuts
IoT Management Subscription Service Digi 360 Debuts
Oct 1, 2024
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1 Min Read
byChristopher Hutton, Technology Reporter
Kaseya launches FedRAMP application process
Regulation & Compliance
Kaseya Launches Federal Compliance Process
Kaseya Launches Federal Compliance Process
Oct 1, 2024
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1 Min Read
byChristopher Hutton, Technology Reporter
Enterprise Connect AI
Unified Communications/Contact Center
Enterprise Connect AI to Highlight 'Enormous AI Opportunity' for Channel
Enterprise Connect AI to Highlight 'Enormous AI Opportunity'
Oct 1, 2024
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1 Min Read
byMoshe Beauford, Contributing Editor
Vast Data forms AI community with Nvidia, others
AI Service Provider News
Vast Data Launches Community for Advancing AI
Vast Data Launches Community for Advancing AI
Oct 1, 2024
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1 Min Read
byChristopher Hutton, Technology Reporter
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