Genesys Names Winners of Customer Innovation Awards

Genesys, the customer experience and contact center software provider, is highlighting the work its customers did last year in its list of the 2023 Genesys Customer Innovation Awards winners and finalists. 

According to the company, of all the nominations it received for the Genesys Customer Innovation Awards had customer stories that "excelled" in their respective categories. 

With a total of eight awards in four categories, judges made their final decisions based on how creative companies got with the deployment of Genesys contact-center-as-a-service (CCaaS) technology, among other criteria, which included: 

Winners receive a paid trip to Xperience 2024, the company's annual customer and partner conference in Denver, along with various other perks.

Genesys Customer Innovation Awards Winners and Finalists

The award for what Genesys calls a "CX Achiever" went to AeroMexico for having the most innovative customer experience and employee experience (EX) application. Award finalists were Canteen Australia and Coca-Cola EuroPacific Partners.

Somerset Council took home the award for CX innovation for small and midsize companies, while Alberta Motor Association and National Domestic Violence Hotline were award finalists. 

CX innovator for the enterprise division went to BAC Credomatic, while the Missouri Department of Social Services and Pfizer were award finalists.

The "CX Mover Partner Implementation" award for the best cloud deployment went to Siemens Healthineers and Cognizant, with APM and Customer Driven, Esri, Inc., TTEC Digital, Mountain Warehouse and Kerv Experience listed as finalists.

The award for CX Mover Implementation for best cloud deployment went to Thomson Reuters Holdings, with DocuSign, Presbyterian Healthcare Services and Voya Financial named finalists.

For the "CX Mover Self Implementation" award, Unisys took home that honor.

The BPO Division of NTT and TRANZACT were finalists, while the top prize for "EX Mobilizer" went to AdaptHealth for the "best example of optimizing and improving team engagement." GSG and Western Governors University were finalists.