Intelisys Names National Contact Center Specialist

Intelisys has appointed Michael Del Signore, previously an independent consultant with MDS Consulting, to the newly created role of national contact center specialist.

With 30 years of experience, Del Signore has held positions as a telephony and contact center consultant, program manager, and director and vice president of some of the largest health care, mortgage and financial companies, including MoneyGram International, Wells Fargo, JP Morgan Chase, ING Direct and Bank of America. He joined Intelisys in May.

Intelisys’ Michael Del Signore

“Over the years, I’ve had many opportunities in the contact center space, but I was limited to playing one role at a time,” he said. “That’s one of the biggest reasons why I’m excited about working with Intelisys. There are so many revenue-generating contact center opportunities, and my focus is on working with sales partners to demonstrate the benefits of the cloud to their customers. Not only can I utilize all of my experience from the client and consulting side, but I have access to the entire Intelisys supplier portfolio to support sales partners with finding the right solutions for their customers and providing deep value.”

The national contact center specialist role will help enable Intelisys sales partners to build a “standard and repeatable methodology” for developing and closing contact center sales, the master agent said.

Del Signore’s specialties include premises-to-cloud migrations, contact-center platform implementations, TDM-to-VoIP migrations, acquisitions and more. He also is experienced with the design, implementation and support of all components of a contact center call.

“Michael brings a unique skill set and perspective to his new role as national contact center specialist, with a history that spans contact centers, project management, people management, process improvement and business alignment,” said Jay Bradley, Intelisys’ president. “Michael’s experience as a contact-center customer, and building contact center solutions for numerous large customers, cannot be taught — it has to be learned over many years. Paired with a phenomenal customer service mentality, he’s a remarkable resource for our sales partners.”