Net2phone, Five9 Team on CCaaS

Net2phone now offers Five9 contact center as a service (CCaaS) to complement its own business cloud communication offering.

Five9’s solution enables intelligent cloud contact centers. The company says agents can work remotely and access customer intelligence and insights to deliver a more customer-centric experience.

Five9 CCaaS has a complete set of integrated capabilities, with APIs and integrations with recognized CRMs and tools.

Net2Phone’s Jonah Fink

“The partnership with Five9 enables Net2phone to extend our market reach with comprehensive communications solutions for enterprises with significant customer contact operations,” said Jonah Fink, Net2phone’s president. “Net2phone and Five9 clients will gain powerful synergies from our shared integrations with leading CMS applications and our focus on intelligent conversations across channels in untethered and dispersed environments.”

Net2phone is a subsidiary of IDT, the provider of telecommunications and payment services.

“Five9 and Net2phone share complementary features and a deep commitment to outstanding customer experience,” said Jake Butterball, Five9’s vice president of channel. “We look forward to working with Net2phone as we build on these synergies to approach customers.”

Last month, Net2phone unveiled its integration with Zoho, a web-based online office suite. The integration enables sales teams and other Zoho users to use Net2phone’s communication features within the Zoho environment.

In July, Net2phone made its cloud communications portfolio available to TBI agents. The offers include a video conferencing system, cloud PBX and and Microsoft Teams direct routing.

Grand View Research identified Five9 as a prominent player in the red-hot global contact center analytics market. The analyst firm says the market should nearly quadruple by 2026, reaching almost $2.7 billion.